I work at a college that has its own online learning platform. This platform is quite shit.
There was a bug that was causing quiz submissions to not work, just a white screen would appear and the whole page would crash. Quizzes are still marked as "in beta", despite pretty much every course requiring them.
It took 3 days to fix, why didn't they just roll back to the previous version where the issue didn't exist?
There is no way to "reset" a quiz for a single student without hitting api endpoints with postman. Each reset request has to be handled by IT and only 3 of us know how to do it. It has been this way for over a year, despite the api endpoint existing and functioning well.
But they just added emoji reactions to messages!!
The default interface doesn't fit on the low-resolution laptop screens the school provides to students. They developed an alternative and better interface layout, which has been hidden away in settings for over a year and a half.
Each semester there is a flood of students who can't see their assignments tab for the first 2 weeks before they eventually reach out to IT, and we tell them how to switch to the new interface.
I can go on about how the software (and the company) is deeply flawed, but I think you get the idea.
It's one thing for a startup tech platform to have bugs, but the "move fast, break things" approach doesn't work well when those bugs result in hindering someone's education.